From: Mark S.Chatterton [mark@chattertonworld.com]
Sent: Thursday, February 21, 2008 9:54 AM
To: Undisclosed-Recipient:;
Subject: SERVICE/CUSTOMER SERVICE - SKILLS - SLIGHT EDGE
SERVICE/CUSTOMER SERVICE
"Know how to serve in terms of the customer. They don't care what your situation is -- they only care about their situation, their problem. Are you serving them in terms of them or you?" -- Jeffrey Gitomer
"Your customer is anyone who depends on you, or who you depend on for success." -- Brian Tracy
"The only certain means is to render more and better service than is expected of you, no matter what your task may be." -- Og Mandino
"Make your career a life of service to others and all the good things you desire will come to you." -- Tom Hopkins
SKILLS
"A winner is someone who recognizes his God-given talents, works his tail off to develop them into skills, and uses these skills to accomplish his goals." -- Larry Bird
"Develop the art of being exceptional." -- Patricia Fripp
"It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change." -- Charles Darwin
"Some painters transform the sun into a yellow spot; others transform a yellow spot into the sun." -- Pablo Picasso
SLIGHT EDGE
"We must not, in trying to think about how we can make a big difference, ignore the small daily differences we can make which, over time, add up to big differences that we often cannot foresee." -- Marian Wright Edelman
"Plan your progress carefully; hour-by hour, day-by-day, month-by-month. Organized activity and maintained enthusiasm are the wellsprings of your power." -- Paul J. Meyer
"A single day is enough to make us a little larger or, another time, a little smaller." -- Paul Klee
"Good work done little by little becomes great work. Your house of success will be built brick by brick." -- Max Steingart
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